TERMS OF SERVICE
Reservations
All orders are subject to acceptance by K-9 Kookies. K-9 Kookies reserves the right to reject any order or stop performance at any time without recourse.
Returns
Due to the nature of the product, no returns can be made. Any claims for defects, damages, or shortages must be made in writing within 14 calendar days after receipt of the merchandise to info@k-9kookies.com. Failure to do so constitutes an irrevocable acceptance of the order. Replacement of the product may happen only when K-9 Kookies solely and exclusively determines that the defect was not caused by misuse or mishandling of the product or melting during shipping. The warranty herein is exclusive and in lieu of all other warranties, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose. To inquire more about replacements please email info@k-9kookies.com.
Credit Card
If the customer’s credit card company declines the authorization, K-9 Kookies shall not process the order. If K-9 Kookies has processed the order and the credit card is declined, payment will be required prior to shipment of the product. In the event that K-9 Kookies must commence legal action to enforce any terms of this agreement, the customer agrees to pay reasonable attorneys fees and costs.
Warranty
K-9 Kookies makes no warranty expressed or implied nor accepts any responsibility other than possible replacement of these products. K-9 Kookies may, but is not required to, replace any defective product (not due to shipping/melting), or give the customer credit for the amount of the purchase price for such product. .
Shipping
Delivery times are estimates only, and K-9 Kookies shall not be responsible for delays. K-9 Kookies will make all efforts to ship the products in 5 to 7 business days.
Limitation of Liability
K-9 Kookies shall not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from our performance or nonperformance of our obligations under this contract, including but not limited to claims for lost profits or other economic damages.
Indemnification
The customer shall indemnify and hold harmless K-9 Kookies from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against K-9 Kookies on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any persons right to privacy or other personal rights. The customer agrees to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the K-9 Kookies at the customers own expense.
General
a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Minnesota.
b) In the event that any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
c) K-9 Kookies shall not be responsible for damages or delays resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. K-9 Kookies shall not be responsible for any delays caused by FedEx, UPS or any other common carrier.
d) These Terms of Sale may be modified from time to time by K-9 Kookies without notice, and are current as of the date of the then current catalog or web site. Please refer to the current catalog or web site.
e) Any action by the parties arising out of or relating to these goods or materials shall be commenced within one year after receipt of said products in the county of Minneapolis, Minnesota.
f) The customer’s order shall be deemed an acceptance of the Sellers terms and the customer to vary in any degree any of the terms of this quotation, is hereby objected to and rejected, but such proposal shall not operate as a rejection of the customer’s order, unless such variances are in the terms of the description, quantity, price, or delivery schedule of the goods or material, but shall be deemed a material alteration thereof, and any order the customer places with K-9 Kookies shall be deemed acceptance of these Terms of Sale by the customer without said additional or different terms.
PRIVACY POLICY
Privacy
K-9 Kookies is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.
Information Collection
K-9 Kookies is the sole owner of the information collected on www.k-9kookies.com. K-9 Kookies collects information from our users at several different points on our website. We use this information to improve the customer experience.
Order
We request information from the user on our order form. A user must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
Cookies
A cookie is a piece of data stored on the users computer tied to information about the user. We may use persistent cookies. A persistent cookie is a small text file stored on the users hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Cookies are used by K-9 Kookiess order section in order to uniquely identify users, associate user files with orders, and to enable the shopping basket. Our site may not function properly with cookies turned off.
Log Files
Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.
COMMUNICATIONS
Customer Service
We communicate with users on a regular basis to provide requested services. Both our production and customer service staff use email and phone information to communicate with customers about issues pertaining to their orders.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Business Transitions
If K-9 Kookies should go through a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, users personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users personally identifiable information is to be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Links
Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Contest
Any contest submission by user to k-9kookies.com or any of our social media sites becomes property of K-9 Kookies.
SUPPLEMENTATION
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.
Contact Information
Share ideas, comments and suggestions at info@K-9 Kookies.com. Please note that any submission officially becomes property of K-9 Kookies upon submission.
Reservations
All orders are subject to acceptance by K-9 Kookies. K-9 Kookies reserves the right to reject any order or stop performance at any time without recourse.
Returns
Due to the nature of the product, no returns can be made. Any claims for defects, damages, or shortages must be made in writing within 14 calendar days after receipt of the merchandise to info@k-9kookies.com. Failure to do so constitutes an irrevocable acceptance of the order. Replacement of the product may happen only when K-9 Kookies solely and exclusively determines that the defect was not caused by misuse or mishandling of the product or melting during shipping. The warranty herein is exclusive and in lieu of all other warranties, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose. To inquire more about replacements please email info@k-9kookies.com.
Credit Card
If the customer’s credit card company declines the authorization, K-9 Kookies shall not process the order. If K-9 Kookies has processed the order and the credit card is declined, payment will be required prior to shipment of the product. In the event that K-9 Kookies must commence legal action to enforce any terms of this agreement, the customer agrees to pay reasonable attorneys fees and costs.
Warranty
K-9 Kookies makes no warranty expressed or implied nor accepts any responsibility other than possible replacement of these products. K-9 Kookies may, but is not required to, replace any defective product (not due to shipping/melting), or give the customer credit for the amount of the purchase price for such product. .
Shipping
Delivery times are estimates only, and K-9 Kookies shall not be responsible for delays. K-9 Kookies will make all efforts to ship the products in 5 to 7 business days.
Limitation of Liability
K-9 Kookies shall not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from our performance or nonperformance of our obligations under this contract, including but not limited to claims for lost profits or other economic damages.
Indemnification
The customer shall indemnify and hold harmless K-9 Kookies from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against K-9 Kookies on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any persons right to privacy or other personal rights. The customer agrees to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the K-9 Kookies at the customers own expense.
General
a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Minnesota.
b) In the event that any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
c) K-9 Kookies shall not be responsible for damages or delays resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. K-9 Kookies shall not be responsible for any delays caused by FedEx, UPS or any other common carrier.
d) These Terms of Sale may be modified from time to time by K-9 Kookies without notice, and are current as of the date of the then current catalog or web site. Please refer to the current catalog or web site.
e) Any action by the parties arising out of or relating to these goods or materials shall be commenced within one year after receipt of said products in the county of Minneapolis, Minnesota.
f) The customer’s order shall be deemed an acceptance of the Sellers terms and the customer to vary in any degree any of the terms of this quotation, is hereby objected to and rejected, but such proposal shall not operate as a rejection of the customer’s order, unless such variances are in the terms of the description, quantity, price, or delivery schedule of the goods or material, but shall be deemed a material alteration thereof, and any order the customer places with K-9 Kookies shall be deemed acceptance of these Terms of Sale by the customer without said additional or different terms.
PRIVACY POLICY
Privacy
K-9 Kookies is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.
Information Collection
K-9 Kookies is the sole owner of the information collected on www.k-9kookies.com. K-9 Kookies collects information from our users at several different points on our website. We use this information to improve the customer experience.
Order
We request information from the user on our order form. A user must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
Cookies
A cookie is a piece of data stored on the users computer tied to information about the user. We may use persistent cookies. A persistent cookie is a small text file stored on the users hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Cookies are used by K-9 Kookiess order section in order to uniquely identify users, associate user files with orders, and to enable the shopping basket. Our site may not function properly with cookies turned off.
Log Files
Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.
COMMUNICATIONS
Customer Service
We communicate with users on a regular basis to provide requested services. Both our production and customer service staff use email and phone information to communicate with customers about issues pertaining to their orders.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Business Transitions
If K-9 Kookies should go through a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, users personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users personally identifiable information is to be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Links
Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Contest
Any contest submission by user to k-9kookies.com or any of our social media sites becomes property of K-9 Kookies.
SUPPLEMENTATION
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.
Contact Information
Share ideas, comments and suggestions at info@K-9 Kookies.com. Please note that any submission officially becomes property of K-9 Kookies upon submission.